Frequently asked questions.

Frequently asked questions.

Bellow you can find some of the most frequently asked questions and answers, drop us an email if you didn’t find your questions bellow.

If there is a broken lamp or other problem,how to repair it?2022-12-30T14:11:21+00:00

Each order will be equipped 2% spare parts,which can be replaced and repaired at any time. You can send it back to our technicians for maintenance,or we can guide you online for maintenance.

How long is your lead time?2022-12-30T14:10:50+00:00

Lead time of all the orders is about 30days. And we will report all the process to you.

What’s the Aging Testing?2023-04-05T10:03:43+00:00

Aging and testing refers to simulating long-term operation without problems, which is critical for ensuring the LED display’s reliability. After aging test, LED displays may become more stable, which may improve efficiency. The led screen aging test is a critical factor in quality control.

Can you OEM for us?2022-12-30T14:10:06+00:00

Yes, we are the manufacturer that specialized in OEM production,supplying productions to large quantities of many clients.

Where do i send my unit for service/repair?2022-12-30T14:09:47+00:00

Repairs on units under warranty are performed at China – whichever is more convenient for you, but first, contact with us. Also, we have some location for more convenient for you

Do you have the certificate of the origin for your products?2022-12-30T14:09:22+00:00

Yes,we have it.We also have CE, RoHS and CCC

How about the payment term?2022-12-30T14:08:51+00:00

Our payment term is T/T,30% as deposit, balance before shipment.

How many panels can the sending unit control?2022-12-30T14:08:13+00:00

The sending units is capable of controlling up to 2048 pixels wide by 1024 pixels tall.

What control system do you use?2022-12-30T14:07:45+00:00

All of our products use NovaStar system, and other system for your option.

Can you curve your panels?2023-07-17T06:03:15+00:00

Yes,some of our panels can curve,for example the X plus series and DC series product.

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